Liberty has been debiting for a dependent that passed away 2 years ago

I'm very disappointed with Liberty. I have a funeral policy which covered two dependants. One of the dependents died in August 2021 and I claimed from the policy. I expected liberty to only be debiting for one dependent after that, however I realized late last year that Liberty was still debiting from my account for both dependents on that policy.

On Nov 11th I went to the Vereeniging branch to cancel the policy and get a refund, they assured me I'd get paid back in 5 days time. 3 weeks has passed and they still have not refunded me. I went back to the branch today only to be told that due to the fact that they have too many claims, my refund has not been processed yet. The woman who was assisting me assured me that the money would reflect in my account this afternoon, nothing has reflected yet.