SH
Stephen H
1 reviews | Active since Sept 2019
26 Jan 2024, 09:21
Liberty happy to TAKE your money - but wait until you need to claim....
I have been a Liberty client for over 25 years and my parents have been contributing to Liberty for a lot longer than that.
For the first time, I have had to deal with Liberty for a claim, as I am the beneficiary of my late mother.
What a disappointing experience!
Liberty are most happy to TAKE your money, but when it comes to them PAYING fully legitimate claims, all sorts of delaying tactics are deployed.
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Stephen H's updateReviewer Update
06 Feb 2024, 09:08My experience with the claims department continues to be most frustrating.
It appears that there is a deliberate delay in the resolution process, which raises ethical concerns.
I find it necessary to escalate this matter to the Ombud, as it has now become more than just a customer service issue.
SH
Stephen H's update06 Feb 2024, 09:08
Reviewer Update
My experience with the claims department continues to be most frustrating.
It appears that there is a deliberate delay in the resolution process, which raises ethical concerns.
I find it necessary to escalate this matter to the Ombud, as it has now become more than just a customer service issue.