MS
Maureen S
1 reviews | Active since Jan 2021
04 May 2026, 13:46
LIBERTY GROUP South Africa - SERVICE Levels
Client support is definately not what I used to receive!
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Maureen S's updateReviewer Update
04 May 2026, 16:07Good afternoon Elroy, I sent a mail to *** over two weeks ago and it wasn't even acknowledged. I called today to further follow up on my policy and the lady who took the call couldn't assist with my query and subsequently the call ended without completion. I called back a while later and the gentleman who answered also couldn't give me answers but promised to find out and call me back - I'm still waiting a couple of hours later! I have been contributing to the policy for 23 years, surely I deserve a valid response. Rgds, MAUREEN STANIER
MS
Maureen S's update04 May 2026, 16:07
Reviewer Update
Good afternoon Elroy, I sent a mail to *** over two weeks ago and it wasn't even acknowledged. I called today to further follow up on my policy and the lady who took the call couldn't assist with my query and subsequently the call ended without completion. I called back a while later and the gentleman who answered also couldn't give me answers but promised to find out and call me back - I'm still waiting a couple of hours later! I have been contributing to the policy for 23 years, surely I deserve a valid response. Rgds, MAUREEN STANIER