Liberty Group ignorance

Since August on the policy renewal I have requested numerous times for the updated Liberty Medical Benefit document on policy number provided. If and when I do receive communication back it was not what was requested. A request for an service relation agent to contact me, was ignored. The Liberty Medical lyfestyle offering was a great product, sorry removed from their offerings and no longer available to potential customers. I cannot refer any signup on any other product, you will be ignored too when you need information from them.