1 reviews | Active since Oct 2014
Liberty gap cover waste of money
Hi... I was hospitalised in early January this year due to a miscarriage.. I had to pay an amount of R2500 to the gynae before my dnc procedure. I was advised that gap cover Will reimburse.. it's now almost 6 months.. An they have used every excuse to not reimburse me.. first it was my med aid didn't pay out my bills that was the reason gap cover couldnt pay.. when I sent confirmation of all payments then they said my invoice isn't written out correctly n I need to get a new one from my gynae.. I did that n my broker mailed it to them.. I've been calling an emailing with no responses or simply that they will contact me.. All this knowing that if it passes the 6 month mark.. then I can't claim anymore. I'm paying R400 a month for this cover which is a *******... absolutely a waste of time and money.. pls anyone thinking of taking on liberty gap cover.. Don't.. they don't keep to their word n they don't like to pay out.
Dear Juanita
Thank you for your posting.
I would like to sincerely apologise for the frustration that you are experiencing.
Please note that your complaint has been escalated to Zest Life for urgent investigation and resolution.
Please feel free to contact me should you require any information.
Kind regards
Sizwe Ncipha
Liberty Group Customer Relations
Dear Juanita
Thank you for your posting.
I would like to sincerely apologise for the frustration that you are experiencing.
Please note that your complaint has been escalated to Zest Life for urgent investigation and resolution.
Please feel free to contact me should you require any information.
Kind regards
Sizwe Ncipha
Liberty Group Customer Relations
