Liberty Gap cover

I am very disappointed over how liberty life handled my complaint with my GAP Policy. Firstly Mangxaba Thandeka was appointed to sort it out but I only heard once from her saying that she was looking into it. I was dealing with liberty but was referred to other company with Noleen Bell and Chavon Lennert who handled my query who need to be shown how to handle customers. I took out GAP cover because I was told that it would pay the difference in my hospital accounts but only found out that certain parts are not paid by them only when I had a bill. Liberty did not come back to find out if it was sorted out and I am DISGUSTED by them. They where rather quick in cancelling my policy though. SHAME LIBERTY LIFE SHAME.