Liberty frustrate / avoid claims

My first complaint filled over a month ago has not been resolved and in what is clearly a corporate procedure I'm been pushed from pillar to post , endless repeated generic computer responses requesting the same information with yet another different so called consultant. I then attempted to surrender 3 policies, my replicated response is now over 20 !! You cannot reply to the alleged consultant as they don't provide their email they use the same email address info@. So every time a supposed new agent responds with the same generic email and it's endless. There is no way there is no central file control to restrict this nonsense, it's clearly a corporate strategy to delay/ frustrate the claim process.