Liberty *****

Disgusting "professional behaviour/ethics " !! Liberty life brokers/sales personnel had called numerous times in the space of two months and after speaking to two of their staff members I had politely declined an offer to review my premium ( do you not record comments of clients?). I received an email thereafter on the 22nd of August saying that i have failed to communicate telephonically and i should reply to the email. I did not as i have spoken to staff prior to this. WITHOUT MY CONSENT verbally or via email Liberty has taken it upon themselves to increase my premium which was debited this morning from my account. THIS IS *****!!!!! I am utterly disgusted. Liberty staff portrays an image of being commission greedy and do not respect decisions of their clients . Being a faithful client to liberty since 2008 makes me doubt why I had faith in liberty and even considered them initially.... Infuriated customer !