Liberty error leaving me unable to file tax return

Dear Liberty,

I hope this message finds you well. I am writing to bring to your immediate attention a critical issue that has been causing significant inconvenience and financial strain on me.

For the previous financial year, Liberty submitted two IRP5 documents to the South African Revenue Service (SARS) for a single payout made to me. This error on your part has resulted in me being unable to file my tax return, leading to fines from SARS for non-compliance.

Despite numerous attempts on my part to resolve this matter with your customer service team, the issue remains unresolved. I have provided all necessary documentation and explanations, yet no corrective action has been taken.

I am now left with no option but to escalate this matter publicly in the hope of a swift resolution. The incorrect submission of IRP5 documents is a serious matter that affects my financial standing and compliance with SARS regulations.

I urge you to take immediate action to correct the erroneous submission and to liaise directly with SARS to resolve this matter. Failure to do so will result in further escalation and potential legal action to recover any financial losses incurred due to this error.

Please treat this matter with the urgency and seriousness it deserves. I look forward to your prompt response and resolution.

Sincerely,