SV
SASKIA V
1 reviews | Active since Apr 2013
16 Sept 2019, 15:36
Liberty - empty promises and a zero for service.
I sent an email to Jayshree Maharaj, Risk Specialist Replacements regarding my policy. I am paying a high premium for a small policy with Liberty. I was going to change to Discovery, so Liberty quickly called me, saying they can relook my premiums etc. Due to certain issues I have decided not to go to Discovery, even though their service is MUCH better. I mailed Mr Maharaj on 28 Aug 2019, asking him to contact me. To date he has not bothered at all. This is unacceptable.
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Liberty Group South Africa's replyOfficial
19 Sept 2019, 11:44Dear Ms Verschoor
We apologise for the frustration that you have been experiencing and I have forwarded your complaint to the relevant manager for urgent investigation and response.
We will respond to you with feedback shortly.
Regards
Lerato Rikhotso
Group Customer Relations
***
We apologise for the frustration that you have been experiencing and I have forwarded your complaint to the relevant manager for urgent investigation and response.
We will respond to you with feedback shortly.
Regards
Lerato Rikhotso
Group Customer Relations
***
Liberty Group South Africa's reply19 Sept 2019, 11:44
Official
Dear Ms Verschoor
We apologise for the frustration that you have been experiencing and I have forwarded your complaint to the relevant manager for urgent investigation and response.
We will respond to you with feedback shortly.
Regards
Lerato Rikhotso
Group Customer Relations
***
We apologise for the frustration that you have been experiencing and I have forwarded your complaint to the relevant manager for urgent investigation and response.
We will respond to you with feedback shortly.
Regards
Lerato Rikhotso
Group Customer Relations
***