Liberty "dragging their heels" at paying out death policy.

My Dad has a Liberty Death Policy that was meant to pay out on receipt of his Death Certificate. We have submitted all the documents on the 13th June.

They took over two weeks after phone calls every second day to say a page of a document was missin and they still cant commit to when tge monies will be paid out.

When you ask to speak to management, they are never available. They tell you your query has been escalated but yet nothing gets done. This policy was meant to pay for funeral costs and yet we are still waiting for no feedback from Liberty as to when it will be paid out....