Liberty doesnt want to refund me on a policy opened *****ulently

On 22 February 2022 a lady representative of liberty came to my place of work. Since I was busy I took her number and later spoke to her on whatsappand on call as well. I asked if they had an investment plan, she was reluctant but said yes. I asked her to take one for me not exceeding R300. She asked for my persal number and personal details, I gave her. I then asked if she did not need my signature she said no she doesn't and I figured it must be an online thing.

Earlier this year 2023 when I wanted to check my investment, I tried to register for self service but I could not get excess as they sent the otp to a cellphone number unknown to me. I decided to call liberty to check what is going on. That is when I was told I dont have an investment but a funeral policy and inkomo benefit. The number and address as well as email she put there are not mine. She even forged my signature I guess.

I then sent a specimen form with an affidavit on the 15 of May 2023. I was advised the process will take 30 working days. Ther was no correspondence with me afterwards. I am the one who kept calling liberty and they would tell me the matter has been ascaleted and there would be a decision by a certain date. I would call on that date and be told the same thing about the matter being escaleted.

Liberty is giving me a run around for my money. Fruad was committed in my name. Now that I want my money they keep postponing on me. I need my money back.