Liberty does not care

<p>Hi Guys</p> <p> </p> <p>I need a solution, we cannot ignore the fact that I did not instruct anyone to activate that “Naedo Tracking function” …</p> <p>I have Statements showing that I was debited on the days we did not agree on as far as my contact.</p> <p> </p> <p>I do not understand how come liberty’s records does not show the bouncing Debit orders whereas on my bank statements are Cleary showing…also the Absa Bank charges statement is also showing.</p> <p> </p> <p>Maybe Liberty or Absa Bank can accept and move on with business as usual but - Guys , R150 x 6 months plus R138 = R1038 is a lot of Money for me to just accept an apology and move on… that is bread to my kids…I need it refunded.</p> <p>Regards,</p> <p>Sandile Khumalo.</p> <p> ********** 558</p> <p> </p> <p>| TELEPHONE# +2 ********** FACSIMILE +2 ********** </p> <p> PHYSICAL ADDRESS 24 Richards Drive Midrand South Africa</p> <p>WWW.FOGHOUND.CO.ZA</p> <p> </p> <p>From: Eckersley, Shaqeel ********** <br /> Sent: Monday, April 10, 2017 5:01 PM<br /> To: Warehouse<br /> Cc: Fourie, Maria: Absa<br /> Subject: RE: Liberty Life Policy number - ********** 443</p> <p> </p> <p>Dear Mr Khumalo</p> <p>Thank you for contacting us.</p> <p> </p> <p>We further confirm that your selected debit date is the 25th of every month.</p> <p> </p> <p>However, should the debit date fall on a weekend or public holiday, the debit order will automatically be collected on the next working day.</p> <p> </p> <p>I investigated your enquiry and confirm that our Naedo Tracking function was active hence debits were submitted in advance to collect premiums on your account.</p> <p> </p> <p>We confirm that we have deactivated the Naedo Tracking method on your policy to prevent variable debit submission dates.</p> <p> </p> <p>It is important to note that although the debits were submitted to the bank in advance, no bank chargers were incurred due to those debits being successful.</p> <p> </p> <p>According to our records we send 1 transaction to the bank per month.</p> <p> </p> <p>Please accept our sincere apologies for the inconvenience we have caused.</p> <p> </p> <p>The only debit that was not honored by your bank would be your February months debits.</p> <p> </p> <p>Kind Regards</p> <p> </p> <p><br /> Shaqeel Eckersley</p> <p>Complaints Resolution Agent </p> <p>Customer Relationship Management</p> <p>Group Enablement – Customer Value Centre</p> <p>E ********** <p>T +27 11 ********** </p> <p> </p> <p>1 Ameshoff Street, Braamfontein, Johannesburg, 2001</p> <p>P.O.Box 10499, Johannesburg, 2000</p> <p> <br /> <br />LIFE INVESTMENTS HEALTH CORPORATE PROPERTIES ADVICE</p> <p>Not Financial Advice</p> <p>Liberty Group Ltd is an Authorised Financial services Provider in terms of the FAIS Act (Licence no. 2409), and a wholly owned subsidiary of Liberty Holdings Limited. The information contained in this communication, including attachments, is not to be construed as advice in terms of the Financial Advisory and Intermediary Services Act of 2002 ('FAIS') as the writer is neither an appointed representative of the Liberty Group Limited, nor a licensed financial services provider as contemplated in FAIS. Please consult your financial adviser should you require advice of a financial nature and/or intermediary services.</p> <p> </p> <p>Confidentiality</p> <p>The e-mail and attachments are confidential and intended only for selected recipients. If you have received it in error, you may not in any way disclose or rely on the contents. You may not keep, copy or distribute the e-mail. Should you receive it, immediately notify the sender of the error and delete the e-mail. Also note that this form of communication is not secure, it can be intercepted, and may not necessarily be free of errors and viruses in spite of reasonable efforts to secure this medium. Any views and opinions expressed herein may not necessarily be those of the Liberty group of companies. The aforementioned does not accept any liability for any damage, loss or expense arising from this communication and/or from accessing any attachment.</p> <p> </p> <p>From: Eckersley, Shaqeel <br /> Sent: 06 April 2017 4:48 PM<br /> To: 'Warehouse'<br /> Cc: Fourie, Maria: Absa<br /> Subject: RE: Liberty Life Policy number - ********** 443</p> <p> </p> <p>Dear Mr Khumalo</p> <p>Thank you for contacting us.</p> <p> </p> <p>As confirmed in my email below your request has been referred to our Premium Collections department and provided you with a response based on our investigation.</p> <p> </p> <p>Please allow 24 hours for a response.</p> <p> </p> <p>Kind Regards</p> <p> </p> <p><br /> Shaqeel Eckersley</p> <p>Complaints Resolution Agent </p> <p>Customer Relationship Management</p> <p>Group Enablement – Customer Value Centre</p> <p>E ********** <p>T +27 11 ********** </p> <p> </p> <p>1 Ameshoff Street, Braamfontein, Johannesburg, 2001</p> <p>P.O.Box 10499, Johannesburg, 2000</p> <p> <br /> <br />LIFE INVESTMENTS HEALTH CORPORATE PROPERTIES ADVICE</p> <p>Not Financial Advice</p> <p>Liberty Group Ltd is an Authorised Financial services Provider in terms of the FAIS Act (Licence no. 2409), and a wholly owned subsidiary of Liberty Holdings Limited. The information contained in this communication, including attachments, is not to be construed as advice in terms of the Financial Advisory and Intermediary Services Act of 2002 ('FAIS') as the writer is neither an appointed representative of the Liberty Group Limited, nor a licensed financial services provider as contemplated in FAIS. Please consult your financial adviser should you require advice of a financial nature and/or intermediary services.</p> <p> </p> <p>Confidentiality</p> <p>The e-mail and attachments are confidential and intended only for selected recipients. If you have received it in error, you may not in any way disclose or rely on the contents. You may not keep, copy or distribute the e-mail. Should you receive it, immediately notify the sender of the error and delete the e-mail. Also note that this form of communication is not secure, it can be intercepted, and may not necessarily be free of errors and viruses in spite of reasonable efforts to secure this medium. Any views and opinions expressed herein may not necessarily be those of the Liberty group of companies. The aforementioned does not accept any liability for any damage, loss or expense arising from this communication and/or from accessing any attachment.</p> <p> </p> <p>From: Warehouse ********** <br /> Sent: 06 April 2017 1:06 PM<br /> To: Eckersley, Shaqeel<br /> Cc: Fourie, Maria: Absa<br /> Subject: Liberty Life Policy number - ********** 443<br /> Importance: High</p> <p> </p> <p>Dear Shaqeel</p> <p> </p> <p>Thanks for the email,</p> <p>Here are my few questions please care to give clear Answers.</p> <p> </p> <p>What date of the month did I give on the day I took your policy for you to run your debit orders on my account?</p> <p> </p> <p>Who changed those dates? and why?</p> <p> </p> <p>How come you guys claim to only have sent your transactions once a month but my statement shows there is 2-3 times a month until the 25th when you get cash.</p> <p> </p> <p>All the proof is attached but you still claim it has nothing to do with Liberty.</p> <p> </p> <p>I am not letting this go no matter how long it will take me to get legal helpL</p> <p>Regards,</p> <p>Sandile Khumalo.</p> <p> ********** 558</p> <p> </p> <p>| TELEPHONE# +2 ********** FACSIMILE +2 ********** </p> <p> PHYSICAL ADDRESS 24 Richards Drive Midrand South Africa</p> <p>WWW.FOGHOUND.CO.ZA</p> <p> </p> <p>From: Eckersley, Shaqeel ********** /> Date: Thu, Apr 6, 2017 at 9:44 AM<br /> Subject: Hello Peter complaint - Policy number ********** 443<br /> To: ********** ********** <p> </p> <p>Dear Mr Khumalo</p> <p> </p> <p>Thank you for contacting us.</p> <p> </p> <p>We refer to your Hello Peter complaint dated 3 April 2017.</p> <p> </p> <p>Please find attached copies of responses sent to you regarding the bank chargers you incurred.</p> <p> </p> <p>You complaint was discussed with our Premium Collections department’s management and they confirmed that feedback provided to your by Edward Khoza was correct.</p> <p> </p> <p>Kindly note that we are not in a position to confirm that we will pay for charges stated in your email. We are of the view that if you were charged any unpaid fees for these debits then your bank should assume the responsibility of reimbursing you.</p> <p> </p> <p>We had a look at your bank statement and would suggest that you enquire this with your bank regarding these bank charges which you we believe should not have been charged.</p> <p> </p> <p>Should you require any further information, please contact me directly on the email address listed on this email, to ensure your concerns and suggestions are addressed accordingly.</p> <p> </p> <p>Kind Regards</p> <p> </p> <p><br /> Shaqeel Eckersley</p> <p>Complaints Resolution Agent </p> <p>Customer Relationship Management</p> <p>Group Enablement – Customer Value Centre</p> <p>E ********** <p>T +27 11 ********** </p> <p> </p> <p>1 Ameshoff Street, Braamfontein, Johannesburg, 2001</p> <p>P.O.Box 10499, Johannesburg, 2000</p> <p> <br /> <br />LIFE INVESTMENTS HEALTH CORPORATE PROPERTIES ADVICE</p> <p>Not Financial Advice</p> <p>Liberty Group Ltd is an Authorised Financial services Provider in terms of the FAIS Act (Licence no. 2409), and a wholly owned subsidiary of Liberty Holdings Limited. The information contained in this communication, including attachments, is not to be construed as advice in terms of the Financial Advisory and Intermediary Services Act of 2002 ('FAIS') as the writer is neither an appointed representative of the Liberty Group Limited, nor a licensed financial services provider as contemplated in FAIS. Please consult your financial adviser should you require advice of a financial nature and/or intermediary services.</p> <p> </p> <p>Confidentiality</p> <p>The e-mail and attachments are confidential and intended only for selected recipients. If you have received it in error, you may not in any way disclose or rely on the contents. You may not keep, copy or distribute the e-mail. Should you receive it, immediately notify the sender of the error and delete the e-mail. Also note that this form of communication is not secure, it can be intercepted, and may not necessarily be free of errors and viruses in spite of reasonable efforts to secure this medium. Any views and opinions expressed herein may not necessarily be those of the Liberty group of companies. The aforementioned does not accept any liability for any damage, loss or expense arising from this communication and/or from accessing any attachment.</p> <p> </p> <p><br />Confidentiality <br /> The e-mail and attachments are confidential and intended only for selected recipients. If you have received it in error, you may not in any way disclose or rely on the contents. You may not keep, copy or distribute the e-mail. Should you receive it, immediately notify the sender of the error and delete the e-mail. Also note that this form of communication is not secure, it can be intercepted, and may not necessarily be free of errors and viruses in spite of reasonable efforts to secure this medium. Any views and opinions expressed herein may not necessarily be those of the Liberty group of companies. The aforementioned does not accept any liability for any damage, loss or expense arising from this communication and/or from accessing any attachment.</p> <p><br />libdisc ********** 4</p> <p> </p>