LIBERTY - Do not care to pay out claims

We are trying to get Liberty to pay out my dad's funeral policy since 17/03/2021. They read the emails, but do not reply or give any attention to it. Trying to get hold of them is impossible. I even left messages for them on the website to call me for a quote a couple of times. One person did phone me back in connection with the quote. He kept on asking me if I phoned them. I kept on explaining to him that you can only hold on for a period of time when you are phoning from a cellphone. He then told me that he will transfer me to the customer care center. Guess what? the phone was put down immediately!!!