Liberty - disappointing
I'm very disappointed with the time this claim of my late husband is taking, every month if I email there is something different wrong at the company and claim move on to the next month the latest excuse is...... Our IT department is still busy addressing this error so we will be delayed a little. In the meanwhile everything is on hold the whole estate. and I'm paying interest because of the holdup....what can be done?
Dear Mrs Muller
Thank you for your posting.
I would like to sincerely apologise for the frustration that you are experiencing.
Your complaint has been escalated to the relevant management for urgent investigation and resolution.
We will shortly respond with feedback.
Please feel free to contact me should you require any information.
Kind regards
Sizwe Ncipha
Liberty Group Customer Relations
Dear Mrs Muller
Thank you for your posting.
I would like to sincerely apologise for the frustration that you are experiencing.
Your complaint has been escalated to the relevant management for urgent investigation and resolution.
We will shortly respond with feedback.
Please feel free to contact me should you require any information.
Kind regards
Sizwe Ncipha
Liberty Group Customer Relations