Liberty did not cancel my policy after calling twice to cancel it

<p> Called to cancel my Life Insurance in August 2016, which was not done, I left it and called again 10 January to cancel it once again. After they told me to email you and state that I want to cancel it. I did email you guys and we are on the 18th of January now and still no communication from Liberty about this or the cancellation. Why are your Client service so bad? Why does one need to call twice and hold on and get dropped calls and call again and hold on again and yet again still no feedback from you? Do you want me to cancel all my policies with you and move to a provider that actully cares about their cutomers?</p>