Liberty Delayed Payment and No Response to Emails and calls :

I am extremely disappointed with the service I’ve received from Liberty. I have been diligently paying my policy every month without fail, yet when it’s time for them to pay me, there are delays and no communication.

I was informed that payment was processed on the 9th of this month, but as of today, I have still not received the funds. I have sent multiple emails to follow up, but I am being completely ignored no one has bothered to respond or give me a clear update.

This lack of professionalism and transparency is unacceptable, especially for a financial services provider. I am asking Liberty to urgently provide feedback on the status of my payout and to explain the reason for the delay.

If this issue is not resolved soon, I will be forced to escalate it to the relevant financial authorities.