Liberty declines death claim for a second time.

Death claim of Mr Sontse. Looks like Liberty is now not paying out death claims and just looking for reasons not to pay. I'm an independent financial adviser and it is shocking to see that Liberty still does not pay out a death claim after I asked them to review their decision of not paying out. I have lots of experience with claims, and would not go to this extreme measures if I didn't think that Liberty was at fault. I am sure the DIDCOTT Principle was not app**** to this claim. They have the worst service, and I'm speaking out of experience, and have proof of what I'm saying. As a independent financial adviser, I would like to bring it to the public's attention. I do not recommend Liberty at all!! My client will take this matter to the Ombud now, and will make it public on social media. I have proof of their incompetence to do the basic administration (#take a month to send forms for a reinstatement. #3 Weeks to allocate a premium paid where they have the proof of payment with policy number as reference) And now not paying out a death claim. I will not do business with Liberty anymore. I'm sure Liberty won't even respond to this complaint, as they are not competent to do anything.