AS
Anne S
1 reviews | Active since Sept 2012
30 Sept 2015, 10:59
Liberty Debits my Account with 6 Debits ********ly
On the 2nd of September Liberty put 7 Debit orders through my account. There wasn't enough funds for all the debit orders and now they refuse to refund my banking fees. I never gave permission for them to put the debit orders through and no one contacted me. When you call the call center - there is never answer, you are on hold for hours. This is ***** and I want my money back. And now I have 6 RD`s on my account. This is unacceptable and I need this issue resolved ASAP.
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Replies (1)Liberty Group South Africa's replyOfficial
01 Oct 2015, 11:41Hello anneswart1980,
Thank you for your posting.
We apologise for the frustrations you are experiencing. Your complaint has been escalated to the relevant management for urgent investigation and resolution.
We will respond shortly with feedback.
Please feel free to contact me should you require any information.
Kind regards
Sizwe Ncipha
Liberty Group Customer Relations
***
Thank you for your posting.
We apologise for the frustrations you are experiencing. Your complaint has been escalated to the relevant management for urgent investigation and resolution.
We will respond shortly with feedback.
Please feel free to contact me should you require any information.
Kind regards
Sizwe Ncipha
Liberty Group Customer Relations
***
Liberty Group South Africa's reply01 Oct 2015, 11:41
Official
Hello anneswart1980,
Thank you for your posting.
We apologise for the frustrations you are experiencing. Your complaint has been escalated to the relevant management for urgent investigation and resolution.
We will respond shortly with feedback.
Please feel free to contact me should you require any information.
Kind regards
Sizwe Ncipha
Liberty Group Customer Relations
***
Thank you for your posting.
We apologise for the frustrations you are experiencing. Your complaint has been escalated to the relevant management for urgent investigation and resolution.
We will respond shortly with feedback.
Please feel free to contact me should you require any information.
Kind regards
Sizwe Ncipha
Liberty Group Customer Relations
***
