Liberty

I recently received notification from Liberty that my Life Policy premium is about to double. I wanted to know why the increase was so much, but no luck. I tried to call the financial advisor (oxy*****) Morne Grobler to advise. The response was to block my wife on WhatsApp as she was calling. No response. Then allocated another consultant Stephans Zitha who was going to get back to us yesterday. Nothing again. I emailed Liberty, and received the policy that was an old version (2009) - wrong address of course. Unbelievable. Now the consultant tells me he was at home yesterday, and so did not make contact, and he is writing a "test" tomorrow. That is not my problem. He responds with a "Lol" when he sees the 15 year old policy that was sent to us. This is not a laughing matter. He emails me stating that it is quite simple to go onto the portal and get an OTP and make "all the changes". What changes? He can do it himself - they have had our new address sent to them on a number of occasions. We have clearly had this policy for many years, but service delivery and CRM is nonexistent. I suggest that Liberty review and respond to all the poor reviews. As I am typing, I have just received another reminder to sign the new documents? My wife requested assistance as the OTP keeps rejecting, about 5 yesterday. We do not only want to change the address and whatever else, but Liberty's consultant should have the business acumen to actually call us. I understand that Digital Business Transformation is upon us, and I work on dissertations and theses from students studying AI, cloud computing, digitization, blockchain, robotics etc, so please no Lol - call your clients. A life policy is a personal matter, and we need to know who we are dealing with. I see that none of the complaints are responded to by Liberty on HelloPeter. I need to speak to someone in the "C" suite that can actually understand my request. Unfortunately you can never get hold of anyone. 1 SMS stated "sorry to see you go"? We did not request a cancellation, we have been with Liberty for many years. Please can someone call us urgently before this gets escalated. Please call my wife, you have her number. Professor Rory Dunn.