Liberty - Customer service department can rather close

Our financial advisers have been struggling from November 2021, with all correspondence and lack thereof on email, to move a Provident Fund from Liberty to their fund. Clearly with the ZERO customer service that Liberty provides, this has been the best decision we could make. Unfortunately, 4 months later, we are still awaiting correspondence or confirmation, yet Liberty is submitting documents to SARS that gets declined due to processes not being followed.

Please rather keep your money in your shoes than pay these people any fees. I look forward to receiving a response, yet I highly doubt I will