Liberty complain

Guys out there I'm really disappointed how liberty is being handling my fathers claim... Since I made claim after my father passed away its 3 months now since I made claim with liberty. I call their customer service they always tell me that they assess the claim I send emails to them they respond at their own time.whatever you see in their adverti*****t it's opposite of what we get.this company is very unprofessional they hired lazy people that can do the job I would like to advise you that you should stay away from this company.