Liberty cold heartless would recommend anyone move their policies to any other insurer

Liberty: Cold, Bureaucratic & Failing Me in a Medical Crisis

I am appalled by the sheer incompetence and indifference Liberty has shown in handling my claim. I am battling a critical liver condition a life-threatening situation. Yet Liberty believes a five-working-day SLA is acceptable, while I fight for both my health and my dignity. Let that sink in.

Despite five years of faithfully paid premiums, and having completed all required medical tests (including blood work) at the inception of my policy, Liberty has subjected me to a relentless stream of new and contradictory documentation requests. Each time I submit what’s required, new demands mysteriously appear, with no clarity or justification. Why is my entire medical history suddenly needed now, when you were more than happy to take my money every month without question?

Worse still, my repeated escalations are ignored, and I am left with zero meaningful feedback or resolution. Emails are met with silence or robotic responses. All the while, my medical bills are mounting, and my health is deteriorating. This is not just negligence—it’s cruelty.

Liberty’s handling of this matter is not only bureaucratic and tone-deaf, it is downright *********. I feel abandoned by a company that promised support in times of need, but has delivered only obstruction, delay, and cold corporate detachment.

I demand urgent intervention by senior leadership. I will not wait another 10 days for a response, nor will I quietly accept this abuse. If this is how Liberty treats its policyholders in medical crisis, then the public deserves to know.

This isn’t just poor service—it’s a betrayal.

Alrico