Liberty claim

I am struggling since Jan 2022 with a Lifestyle Protector claim after being unable to work since Feb 2021 due to Long Covid and Nerve Damage. Reports received in Feb 2021 are being requested again now and everytime there is a new story or request. Conditions and injuries on Discovery reports for other members are questioned and even after proof that it isnt mine still questioned. Took me 2 months to get them to acept the fact that the records that were hidden on the Excel report (and they opened up) qas that of the other 3 members. It it as if they are dragging out the claim in the hope that I do not pay instalment and policy expires due to unpaid instalments. 1 Aug no debit order was taken and I made an EFT to ensure instalment is paid.