GT
Godfrey T

1 reviews | Active since Apr 2021

05 May 2021, 08:02

Liberty claim

Liberty life is a bad insurence ever since I made claim you call them they give you same response, I don't understand why they treat customers like this. Even my father's thing are getting repossed coz since we made claim hoping that it will be paid in a month time even now my mother has not get payment they just slow. We even lost hope. Maybe next week we will be kick out of the house coz it was not paid for the past 3 month even my father's cars are getting repossed. These insurance company never trust it now we frustrated we don't know what to do. Even my mom is stressed now. The just paid only immediate expense benefit I don't know should it take them to pay all life money coz they already made conclusion about the claim. Even that money we just t got it now when we already buried my father and sure he is even decomposed... I would never advise anyone to join these company.

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Replies (1)
Liberty Group South Africa
Liberty Group South Africa's reply05 May 2021, 16:41
Official
Dear Godfrey Thebe We apologise for the frustration that you have been experiencing.  I have forwarded your complaint to the relevant manager for urgent investigation and response.  We will respond to you shortly with feedback.  Please contact me should you require any further information or assistance.  Regards Elroy Augustine Liberty Group Customer Relations ***