1 reviews | Active since May 2016
Liberty charges continue after policy closes & still no refund after 2.5 months
Liberty set up a debit order to my bank account without my approval. They debited my bank account after the policy was closed. After almost 3 months, 30 emails, 15 phone calls and paperwork I have completed for the refund - I still have not been refunded. Each time a new person responds to my query. Most claim the R1800.00 they took from my account was for a R344.00 outstanding policy premium. One questions - can the people at Liberty really do maths/stats/analysis required to manage and grow south africans money?
Dear Lael
Thank you very much for your email! My apologies once again for the frustration you are experiencing.
I have escalated this to the relevant management for investigation and response.
We will respond to you shortly with feedback.
Kindly contact me should you require any further assistance.
Kind regards
Jolene Lottering
Liberty Group Customer Relations
Dear Lael
Thank you very much for your email! My apologies once again for the frustration you are experiencing.
I have escalated this to the relevant management for investigation and response.
We will respond to you shortly with feedback.
Kindly contact me should you require any further assistance.
Kind regards
Jolene Lottering
Liberty Group Customer Relations