Liberty changing my initials without my permission

2 weeks ago i logged a complaint with regards to my mothers initials being incorrect even a year after requesting a change. That has now been resolved but i now receive emails stating that my account has been serviced and now MY initials have been changed to JJ which is completely incorrect and without my permission. This is absolute incompetence from a company that deals with peoples assets. I think i now rather cancel all my policies with you guys as I'm only having issues with this company. I shall be looking elsewhere as of now as i cannot tolerate any more of this incompetence . What gives you guys the right to change client details without confirmation or requests from the client. I definitely will be moving to a company that has proper procedures in place.