Liberty Car Insurance Claim

I want to complain on the Liberty Car Insurance which is called Liberty Short Term. For the claim process it is very poor. First the app for the cell phone is not working as it says and you end up having to call anyway. Calling to put a claim through is a pain. I had an accident over the weekend (long weekend) and I could not even get through to report the accident. Had to wait till working day which was Tuesday and also had a problem getting through putting the claim. Dial the number *** which is a lengthy procedure until I got to speak to a person. The two agents I spoke to, could not help me much because they both said they do not have access to the Liberty Policies yet this is the only number I have to call to report an accident. While speaking to both agents I got cut off due to load shedding and the second time due to air time. And in both instances I did not get a call back. I have had other car insurances and it was not so painful to put a claim through. I am extremely disappointed that I cannot get a simple claim through. I am just wondering if had it been a serious accident what I was going to do if I could not put a simple claim through. And this is not the first time, in 2020 I logged a claim for a windscreen and still was a mission to get through to log that claim. This time was is more disappointing is that no one has called me back after having called and got cut off while trying to log the claim which takes forever to get through the system as it is not working properly. And getting agents that do not have a view of my policy. The claims policy and process needs to be reviewed.