Liberty can't provide voice recordings!!

I requested that Liberty send me voice recordings for two policies for which they have been deducting money from my account. The reason is that I don't remember making the one policy and the other I was sure was not just an accident policy but included dread disease. My first contact was made 30 October from the Liberty website. I received autoresponder messages and the next day I was mailed the policies by Mandla. I rep**** asking for the RECORDINGS for the two policies and a third policy also being deducted. A month later I got an Annual Portfolio Summary - with information for just 1 of the 3 policies!! Still NO RECORDINGS! i REQUESTED THE RECORDINGS AGAIN. No reply. On the 8th I got a phone call wanting to sell me another policy. When I explained my frustration the young lady communicated with Mandla who claimed he had been waiting for the recordings and would send them shortly. End Dec I once again requested the recordings. I am now so frustrated as another 3 month's worth of payments have been deducted but Liberty can provide no proof that I took out these policies.