Liberty can not handle their own finances - Careful with your trust

When a service provider submit an invoice for payment to a client - the client should verify that the banking details on the invoice are correctly captured on their payment system - Or am I mistaken ? If the account remain unpaid it is a poor reflection on the Client .

Not if you are Liberty insurance. We completed work , submitted the invoice with a copy of the work and Liberty paid into the wrong banking account. Trying to resolve it has resulted in a blatant ******** reply that we as the service provider have to resolve a payment that was made incorrectly .

Please note that payment was made on 26/05/2025 for the m***s you completed for Mr. and Mrs.PERSENCIE as per the attachment labelled ‘Mxx payments remittance—proof of payment’ based on the statements received on 21/5/2025. - These statements reflect my practice number and banking details

Kindly note that your details, including your banking details, were already on our Liberty system, hence the payments were successfully made. -

Sir banking details often change - therefore companies supply new details with new invoices but if you fail to check you wont realize your errors. Furthermore the banking details you used was not attached to my Practice number or supp**** by me - So how they come to be on your system I unfortunately do not know

We dont have access to your payment system . We did not pay into the wrong account . We notified you of the error but shifting the blame is easier than resolving your own incompetence .