LIBERTY CALL CENTRE IS *********** DEN OF MISINFORMATION

Liberty Call Centre is the worst.

They have so many stories. Unless you are in contact with your Broker you are wasting your time seriously.

Twice now the call centre just says utter *******. DONT BOTHER WITH THE CALL CENTRE. YOU ARE WASTING YOUR TIME. The Team Manager just lies and never returns your calls. You need information on your funds what a joke. They tell you its done and 5 hours later the process is at the beginning.

PRAYER is the best way you will get any feedback which makes any sense. I love the way they just remain silent on the phone when you tell them facts. Oh and then the CALL CENTRE blames the in other personnel at Liberty, people who give you information(emails) and actually know their job but cant offer you an update because it is no longer with them. Guess what you all work in the same company. I have had 3 brokers with Liberty and they all know or knew what they are doing. But once its out their hands its a nightmare.

Getting an update without your broker being involved is like bleeding a stone. So who would rather believe, the ***** at the call centre who just leave for the day despite promising to get back to you regarding the conflicting information they gave you.

This CALL CENTRE I am over it. If you are willing to frustrate yourself with the miss information from that CALL CENTRE and waste your airtime do it at your own peril. LIBERTY CALL CENTRE is where your spirit goes to DIE fed with the poison which is their lies and incompetence.

I have never heard such excuses in my life. How hard is it to say please contact your broker directly or I will confirm with the broker or department. I yelled at my broker because of this STUPID CALL CENTRE.

In an industry of trust giving a customer false information is sticking an knife and making sure that you don't give them any future business and trust that you have in them.

If you cant confirm with the conflicting information i am giving you because your system does not reflect it say so and give me feedback. That's the whole reason I am calling for an update because according to my information this is the current position. Don't make promises which depend on other departments who knock off earlier than you.

And yes i can count 5 business days!!!