LIBERTY BROKERS GIVES TERRIBLE SERVICE

My dealing with the broker JD Lombaard and his assistant Marilize du Plessis have been horrific. I submitted a withdrawal which should have taken 10 to 15 working days. Eventually i get a response that there was an issue with the company debits. I asked numerous times to give me an update as to what exactly the issue is. I get no response. When they do eventually respond its to tell me they are working on the issue. At this stage i responded again that i want to know exactly what the issue is and what exactly is being done. I have also informed them that i will report them to the FSCA and the Ombud which is completely within my rights as the consumer. This to which I get a very snotty email from JD (The Broker) saying that he will not stand for my threats and that he will not assist me as I am only a previous employee and not his client. Well it is MY money that he invested thus also making me his client. He is refusing to assist any further. For a representative of a big company like Liberty I must say this service is terrible.