Liberty and their ******* promises and service

I see this company is just as bad as all the others in the insurance industry they get you money then its sod you Jack I'm OK, you fill in the forms for a claim they say that they will keep you informed and after 6 days all they say is by an automated reply they have received them then nothing so you try to call and its the same thing again the biggest excuse they can come up with COVID and they are busy even after waiting for 20 minutes on the phone NO ANSWER so I gave up as my airtime was running out