BV
Bianca V

1 reviews | Active since Apr 2012

12 Jun 2015, 10:39

Liberty accepts policy, then comes back with condi

I app**** for life insurance, dreaded disease and disability cover with Liberty. When my broker came to see me, I declared that I had a minor, very common heart condition. They obtained reports from my cardiologist, and shortly after I was told that my policy had been accepted without any special conditions/exclusions. <br> <br> 1 week after accepting my policy, I received a call from my broker- He explained that Liberty is no longer accepting the policy and has made a counter offer.<br> <br> THIS IS ABSOLUTELY RIDICULOUS, IF NOT *******! How can an insurance company just change the conditions when they see fit. <br> When I claim for an illness, are they just going to send an update excluding that?<br> <br> <br>

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Replies (1)
Liberty Group South Africa
Liberty Group South Africa's reply12 Jun 2015, 11:13
Official
Hello bventer123,

Thank you for your posting.

We apologise for the frustration that you have been experiencing, I have forwarded your complaint to the relevant manager for urgent investigation and response.

We will respond to you shortly with feedback.

Please contact me should you require further information or assistance.

Regards
Thandeka Mangxaba
Liberty Group Customer Relations
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