Liberty

My name is Lorraine and my contact number is ***. I have started using stash since December 2021. Currently, I am trying to cash out and in the stash app, I have uploaded my FICA documents as well as emailed the documents to their email. Today is 4 days and I have not heard back from them and I am unable to cash out. I have contacted the Liberty call center and still, they are telling me they can't help me. Why create an app but do not monitor and manage it for your clients, currently I just want my money back. Such poor service from liberty that I am considering canceling my investments.