Liberty a Leading financial services group- WHAT A LIE

<p>My dad passed away about two months ago. A life altering experience I would not wish on anyone. We as a family (my mom and two sisters) are grieving. We lost the rock, the glue to our family. The man who has done more for us than I can ever repay and now will not have the opporunity to. My dad passed away due to a sudden heart attack. He was healthy. Nothing could have prepared us for this. My dad took out a policy with you LIBERTY. And we sent all documents needed as specified by YOU, two weeks ago Monday the 30th of May. I called 4 days later and was told everything is there, that just one document needed to be resent as the scan was unclear. As annoyed as I was at the fact that no one told myself or my mom this at all. I left work the morning to find the hard copies at home and gave it to an consultant. I thought this would be better, even though I was told the first time everything needed was received. The next day I called again and was told the claim is in pending status. The agent does not know why but will call me after 2pm that friday and find out. NOTHING no calls at all. How *********** is your call centre. I've worked in one during my studies and never did I let a customer go on the phone without getting them the answers they needed. No one calls to provide any information thereafter. Now we lost my dad, My mom, sister (intern)and I have to get to work everyday and push through. My sister is studying and she has to push through. Liberty what have you done for my dad, you have not taken care of his family in his passing. We are struggling. Before my dad left us he and my mom were finally finacially stable to buy a house. But this did not happen. Luckily I am now permanent, mom mom is studying and working. We decided to find a place together. We finally had an opportunity but only because of the claim payout (as deposit), that my dad left US, that he made sure to have for us. We lost that opporunity because there was no assurity of the claim from you. No one called us, no one said our claim is being seen to. No one called to show sympathy for their clients passing. In what world are you a leading finacial services provider. In a monetry value, because its not that you care for your clients and those they leave behind. This pressure and struggle we are having from you is affecting our daily lives and morning of my dads life. Yesterday you send us forms that needs to be completed by a doctor. Why weren't these forms provided to us so that we could of had those filled in the same time as the others and obtaining the Death Certificate. Why does this process feel endless. You've already taken so much, and still this process seems endless. You are unfair. Your services will never be recommended by any of us. I am posting my complaint as I do not have faith in your contact system. I know how these complaints are seen to and I'm sure you have some perpared responses saved somewhere and will just copy the one most suited to my complaint; just as every other business does. But I want a HUMAN BEING to answer me and correct all this. The pain should not have to come from having to claim after loosing my Dad, this process should have been easy and settled soon without us having to worry and living in financial struggle. I pray we will get the assistance we deserve, what my Dad thought YOU will give us.</p>