AS
Anne S

1 reviews | Active since Jan 2013

10 Mar 2015, 14:05

Liberty - 2011 mature policies still UNPAID

Each time we meet Liberty's 'only outstanding requirement', they come up with another request and even for repeats. SA Reserve Bank is satisfied and SA non resident Standard Bank is awaiting a deposit from Liberty. Does LIBERTY make it so difficult to receive payment, in the hope that you'll give up and go away or is LIBERTY HAVING FINANCIAL PROBLEMS ? My friends emigrated to UK in 1984 & authorised me to submit to Liberty copies of their:- old SA ID's, UK passports, SA tax cert. of Good Standing, emigration clearance no., UK telephone a/c, UK rates a/c, UK tax cert. of residence. A second application to Liberty for payment as original signature too old. Beginning of February Liberty advised they app**** for tax clearance which would take 21 days.<br> The latest communication from Liberty advises that the policies are now mature &amp

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Replies (1)
Liberty Group South Africa
Liberty Group South Africa's reply10 Mar 2015, 14:31
Official
Hello lochee,

Thank you for your posting.

We apologise for the frustration that you have been experiencing and I have forwarded your complaint to the relevant manager for urgent investigation and response.

We will respond to you shortly with feedback.

Please contact me in the interim should the need arise.

Regards
Naome Ncube
Liberty Group Customer Relations
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