LIBERTY 2 POT PAYMENT WORSE EXPERIENCE

I submitted a 2 pot claim on the 2nd September 2024, when the 2 pot system went live and processed my claim on the whatspp channel. I got a notification that was claim was successfully but never received an acknowledgement reference to say that I have claim for my 2 pot withdrawal, I only found out about this 2 weeks later when my colleague mentioned that they received there money from Liberty, and I couldn't understand why I never received mine. I called liberty on 16th September 2024 only to find out that my claim wasn't received as I did not get an acknowledgement reference no, which was not fault on my end as I completed everything as per the WhatsApp channel. The service agent then told me that I would need to re-do my claim which I did again on the 16th September 2024 and immediately received a acknowledgement reference no. 2 days later on the 19th September I received another acknowledgement reference no which I never put in another claim the WhatsApp channel just provided it to myself. I then called back a week later to inform liberty staff that I never claim twice I'm only supposed to have 1 claim which was done on the 16th September 2024, a few days later I manage to speak to another service agent that informed me that they only received a claim on the 19th September 2024, and then i mentioned to them that this is wrong my initial claim was on the 16th September 2024 and the claim for the 19th September 2024 needs to be cancelled as I had it escalated and received a case no for the claim to be cancelled on the 19th September 2024, I then called last which was on the 15th October 2024 to find out what is happening as I was still waiting for my pay out from Liberty as they don't communicate at all, I spoken to service agents who said they would call me with a follow up and up date and never called. I then spoke to a service agent where she told me that I needed to wait until Monday 21st October 2024 to have my claim escalated as they just waiting for payment to be authorised and releases to the bank, I explained to the service agent that this claim is already out of SLA and past the 20 business working days? Why did I need to wait another few days to escalate? As I waited again until the 21st October 2024 I asked the Service agent to speak to a manager as I was getting fed up and tired of having to call in and get a update from Liberty as they keep on saying payments needs to be authorised and released, the manager assured me that it would get sorted out the 21st October 2024 and have it escalated to be released as liberty banks with Standard bank and it would take 2-3 days to reach my bank which I mentioned its fine Il wait again, I still asked the manage to email myself conformation of what she told me but never received any communication from her, I called again on 23rd October 2024 as I was told that my funds / 2 pot payment should be in my account by Wednesday but never received anything, I called again on 23rd to find out what is going on and I was told that it's waiting for Authorisation and funds to be released but everything is in order and approved and I should now receive my funds by 25th October 2024, I told the service agent once again that I'm not upset with him but the company his working for as I have been calling in but still no pay out for the 2 pot claim ? My question is how different is it to release and authorise my payment which is my own money that I have invested with Liberty, this is really unprofessional and the worst I have experienced and the first time I'm dealing liberty since working for my employer. I was then told also by the service agent today that if I don't receive my funds by 25th October 2024 which he really hopes I do get it, he mentioned to me that I could go to standard bank or liberty site to query my payment to speed up the process to get my payment, I mean what company expects thier clients to get to a bank and Liberty to ask for this to be escalated, what type of Process is that but really disgusted and bad experience, I really hope I get my money