RP
Ricardo P

1 reviews | Active since May 2015

30 Sept 2019, 12:53

Libert life when you see this name run far away

Libery took a full 7days to pay out my mothers funeral benefit, the turn around time there is really poor, anyone that is thinking of doing business with them should stay far away, they promise payment within 48 hours, but I waited 7days. My family had to take out a personal loan to pay for my mothers funeral, I'm appalled at the slow turnaround time. This huge financial institution has no remorse for a family going through a difficult time, because of a lost loved one.

0
Replies (1)
Liberty Group South Africa
Liberty Group South Africa's reply22 Oct 2019, 19:17
Official
Dear Ricardo
  
We apologise for the frustration that you have experienced and I have forwarded your complaint to the relevant manager for urgent investigation and response.
  
We will respond to you shortly with feedback.

Please contact me should you require any further information or assistance.
  
Regards
Naome Ncube 
Liberty Group Customer Relations
***