EC
Elzaan C

1 reviews | Active since Aug 2014

15 May 2015, 08:52

***** !!!

I was contacted by an employee offering me funeral cover. I asked this person where he got my details from and was told that it is on a list he received. I was then transferred to the Sales Manager, Ashley who informed me that he doesn't know where they get the details from, but someone will get back to me. A lady from their marketing department then phoned me saying that there was a mix up, I should not have been contacted as my name does not appear anywhere on their systems. So how the hell did the original caller know my name and surname??? And more importantly, WHERE DID THEY GET MY NAME AND NUMBER ???? She was going to get back to me, as she too did not have an answer. It has now been a week and I have not heard a single word ... I WANT TO KNOW WHO GAVE THEM MY DETAILS, so I can have a not so nice word(s) with them !!!

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Replies (1)
Liberty Group South Africa
Liberty Group South Africa's reply15 May 2015, 09:06
Official
Hello AbCdEfG ... hIjK,

We apologise for the frustration you are experiencing. Your complaint has been escalated to the relevant management for investigation and response.

We will respond to you shortly with feedback.

Kindly contact me on *** should you require any further assistance.

Kind regards
Jolene Lottering
Liberty Group Customer Relations
***