Lapsed Policy
<p>For the past few years we've religiously paid our Liberty life insurance, every single month close on R3000pm. today our broker advised me that our policy lapsed in August 2016!</p> <p>We were not notified, or aware of anything since we've been paying this policy.</p> <p>So for the last 11 months, or so, we'be paid money to Liberty life for nothing!!! </p> <p> </p> <p>How could this have happened?</p> <p> </p>
Dear Ms Meyer
Thank you for your posting.
I would like to sincerely apologise for the frustration that you are experiencing.
Please note that your complaint has been escalated to the relevant management for urgent investigation and resolution.
We will respond shortly with feedback.
Please feel free to contact me should you require any information.
Kind regards
Sizwe Ncipha
Liberty Group Customer Relations
Dear Ms Meyer
Thank you for your posting.
I would like to sincerely apologise for the frustration that you are experiencing.
Please note that your complaint has been escalated to the relevant management for urgent investigation and resolution.
We will respond shortly with feedback.
Please feel free to contact me should you require any information.
Kind regards
Sizwe Ncipha
Liberty Group Customer Relations