Lame and Shoddy Service

To whom it may concern Attention: Policy Holder Services / Customer Care I have in recent months spoken to Cassandra Assy and Naritha Maharaj {copied herein} regarding my risk cover with Liberty. I was promised and advised by Naritha Maharaj that my policies would NOT lapse after my lengthy tele-conversations with her. in addition I had requested for: i) a lower premium on my Risk Cover / Life Cover policy to R650,00 ALTERNATIVELY R700.00 ( with the option of increasing the same at a later stage)ii) my dread disease and disability be increasediii) I be advised of the amount in arrears to be paid separately as per the agreement with Naritha Maharaj To my shock and amazement Naritha NEVER reverted after I called a dead office line a few times. There is also, no explanation as to why the additional monies I was compelled to pay into a Standard Bank, account was redirected into my Retirement Annuity with yourselves. This was NEVER agreed upon. Addendum to that, is the fact that YOU as Liberty advised and instructed I do so - in order to save this very same Risk Cover form Lapse status. This is the flout I have had to contend with for MONTHS.

To date, not a single Liberty Official or consultant from customer care afforded me the courtesy of a response, an alternative, let alone an attempt at a resolve. I furnished new banking details and will reiterate the same in this communique. CA Buys Capitec account number: *** This is my 11th point of contact with such ineptitude and mediocre form of service [ for an institution of your calibre and status] it REALLY leaves MUCH to be desired. I have Stanlib and The remainder of my RA Product with yourselves as well. In all honesty I am a tad bit embarrassed to be your client or to have cover in lieu of this mediocre service. This frazzle has now festered to the point where I have to be rude and common mainly to get a response. I fthis act of non-response was deliberate to placate me or have me forfeit this risk cover - then I will legal counsel to liaise with LIBERTY via your CEO's office. This mental **** has been my service element from yourselves for months. Your pathetic service and soddy approach at a resolve has left a bitter taste in my mouth regarding your institution. You can now compete and compare yourselves with local government clinics, hospitals, the SAPS and home affairs including your Standard Bank . Your service measures up that of a Long-Drop farm toilet level

For once Show some class and business ethic and respond to me telephonically at your earliest convenience I remain...Disgusted and livid Carl Allister Buys Contact Details : +***6 Alternatively : +***9Electronice Mail : ***