Lack of service

Liberty together with the assistance of a broker/director of Vision works have given my family and I the most horrible experience. It has been almost 4 months since we've gotten any positive feedback regarding a payout of my late dad's life cover. Each and everyday when I make calls through to the broker he delays us by making excuses that he needs to fetch reports from hospitals and doctors. There are several occasions where the broker had made excuses to either fetch document from us or even deliver documents to the doctors.

IV made several of calls through to liberty hoping to get some sort of positive feedback but only to hear that they are awaiting documentation.

If liberty has a pending claim on there systems does it take them almost 4 months to liaise with brokers to payout a claim.

With this being said I will not recommend anybody to join liberty due to thier lack of service because they do not keep thier promises of servicecing clients efficiently.