AA
Anna A

1 reviews | Active since Oct 2018

22 Oct 2018, 11:04

Lack of proper advice

I had a preservation fund with AIMS and I met an advisor from Liberty life who then adviced me to move to liberty, before we could finalize everything the process was done and I then called Aims to stop the process only to find out that it was too late , the funds where transferred to liberty the advisor did not provide me with all the necessary information I needed to know and now I am unable to pay my bond on a monthly basis because I have no access to my funds, for further information please contact me

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Replies (1)
Liberty Group South Africa
Liberty Group South Africa's reply22 Oct 2018, 11:13
Official

Dear Ms Abrahams

Thank you for your posting.

I would like to sincerely apologise for the frustration you are experiencing.

Can you please provide me with your ID number or policy number, so that I can urgently assist.

Please feel free to contact me should you require any information.

Kind regards

Sizwe Ncipha

Liberty Group Customer Relations

sizwe***