lack of interest to my policy and my needs.

i have called and email this financial advisor Severely times and I am expecting my second child and want to know how I will go about this because I have my first policy there for educational policy. I have been with you for 3 years and he has never contacted me or asked if I have any question and when I call him his cell phone is off and he is always busy to take his 5 minute time to know what I need. I am very disappointed and feel like I am forcing myself to have this service to me. I pay lot of money for my children education and would like to have someone who I can rely on and talk with about this important issue in my life if I did not want this policy I would have gone to other competitors I am tired of forcing service to be rendered to me in this manner. Can someone please call me and info me about what is going on in my policy and how will I add my other child please. I am very irritated and if possible find me a new financial advisor who will care about my well-being.