SM
Sacha M

1 reviews | Active since Apr 2015

23 Apr 2015, 09:22

Lack of interest

I logged a complaint on the Liberty Life website 02 April 2015. A generic email bounced back that they would answer my email in 2 working days. Complaint number C***. I then, after 5 days went into their building, sat with one of their consultants and raised my complaint again.<br> I am still to hear from Liberty life... <br> I in the mean time have transferred my funds from them to a competitor (who actually phoned me to speak to me) and for all of this Liberty have earned over R3916.72c in a bonus for just being a big corporate bully with a big glass tower building who cannot even phone someone back to say they are looking into my complaint.<br> I hope my money burns a hole in your pocket !

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Replies (1)
Liberty Group South Africa
Liberty Group South Africa's reply28 Apr 2015, 13:34
Official
Hello Smoran,

Thank you for your posting.

We apologise for the frustrations that you are experiencing. Your complaint has been escalated to the relevant management for urgent investigation and resolution.

We will respond shortly with feedback.

Please feel free to contact me should you require any information.

Kind regards
Sizwe Ncipha
Liberty Group Customer Relations
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