SL
Steven L

1 reviews | Active since May 2019

21 May 2019, 12:46

Lack of Coverage and Response

Told Liberty that I was emigrating and asked that I be sent my T&C that cover this topic. 6 Months later I started pushing for a answer by contacting different departments . Eventually the underwriters told me i wasn't covered for all that time, i.e should something have happened to me I would not have been covered .Despicable ! Now they are delaying my cancellation , seems to be a common trend .

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Replies (1)
Liberty Group South Africa
Liberty Group South Africa's reply21 May 2019, 15:28
Official
Dear Mr. Lubbe 

We apologise for the frustration that you have experienced and I have forwarded your complaint to the relevant manager for urgent investigation and response.

We will respond to you shortly with feedback.

Please contact us on *** should you require any further information or assistance.

Regards
Naome  Ncube 
Liberty Customer Relations
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