JB
Jacques B
1 reviews | Active since Nov 2018
28 Nov 2018, 10:13
Lack of commination and assistance.
I have submitted a request to liberty on 12 November 2018 at ********** I received an automatic reply that said that they have received my request and that same will be processed in 5 working days. The reference number I received was ********** 6.
Despite following up with liberty I have not received any feedback from them and it has now been 12 working days since I have submitted my request.
I'm not even sure if anyone is actually attending to my request.
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Liberty Group South Africa's replyOfficial
28 Nov 2018, 11:07Dear Mr Botha
Thank you for your posting.
I would like to sincerely apologize for the frustration you are experiencing.
Please note that I have escalated your complaint to the relevant management for urgent investigation and resolution.
We will respond shortly with feedback.
Please feel free to contact me should you require any information.
Kind regards
Liberty Group South Africa's reply28 Nov 2018, 11:07
Official
Dear Mr Botha
Thank you for your posting.
I would like to sincerely apologize for the frustration you are experiencing.
Please note that I have escalated your complaint to the relevant management for urgent investigation and resolution.
We will respond shortly with feedback.
Please feel free to contact me should you require any information.
Kind regards