Lack of Assistance

I have an RA with Liberty. I contacted my Liberty consultant and requested that my policy monthly contribution be reduced until further notice (both verbally and on email). Today i follow up after not hearing from him only to find out that he supposedly sent me an email with a document i had to complete (never received the email - i checked).<br> <br> I have tried contacting Liberty directly to adjust the deductions but i hang on the line with a voice automation telling me there is a high call volume.<br> <br> Can i please have some assistance in getting the contribution reduced. I am no longer in a financial position to continue paying the full premium and unless Liberty assists in reducing it to the value i can afford i will be forced to simply stop paying as Liberty seems unwilling to work with me at this stage.<br> <br> Kind regards,<br> <br> Kim de Ridder<br> ***