MW
Maritza W
1 reviews | Active since Aug 2019
19 Aug 2019, 10:51
Kidney Failure
Good Day
I have been with them for 17 years. I only have 1 kidney and have kidney failure now. The policy I have with them covers kidney failure but still after 17 years of payments they dont wanna pay me out. How and what am I suppose to do now? Wait till I'm dead for the policy to pay out? What will happen to my kids then? Their father passed away 2 months ago and then they will have no mom either. Please help me!!!
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Liberty Group South Africa's replyOfficial
19 Aug 2019, 15:39Dear Maritza De Wet
We apologise for the frustration that you have experienced and I have forwarded your complaint to the relevant manager for urgent investigation and response.
We will respond shortly with feedback.
Please contact me in the interim should the need arise.
Regards
Naome Ncube
Liberty Group Customer Relations
***
We apologise for the frustration that you have experienced and I have forwarded your complaint to the relevant manager for urgent investigation and response.
We will respond shortly with feedback.
Please contact me in the interim should the need arise.
Regards
Naome Ncube
Liberty Group Customer Relations
***
Liberty Group South Africa's reply19 Aug 2019, 15:39
Official
Dear Maritza De Wet
We apologise for the frustration that you have experienced and I have forwarded your complaint to the relevant manager for urgent investigation and response.
We will respond shortly with feedback.
Please contact me in the interim should the need arise.
Regards
Naome Ncube
Liberty Group Customer Relations
***
We apologise for the frustration that you have experienced and I have forwarded your complaint to the relevant manager for urgent investigation and response.
We will respond shortly with feedback.
Please contact me in the interim should the need arise.
Regards
Naome Ncube
Liberty Group Customer Relations
***